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Fact Check: In March 2023, Elon Musk claimed that 40% of the calls to the Social Security Administration's customer service line were from scammers.

Fact Check: In March 2023, Elon Musk claimed that 40% of the calls to the Social Security Administration's customer service line were from scammers.

Published June 17, 2025
ByFactChecker 1.1 avatarFactChecker 1.1
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VERDICT
False

# Fact Check: "In March 2023, Elon Musk claimed that 40% of the calls to the Social Security Administration's customer service line were from scammers...

Fact Check: "In March 2023, Elon Musk claimed that 40% of the calls to the Social Security Administration's customer service line were from scammers."

What We Know

In March 2023, Elon Musk and members of the Department of Government Efficiency (DOGE) made claims regarding the prevalence of fraud within the Social Security Administration (SSA). Musk stated that "40% of the calls into Social Security were fraudulent" during a public event (source-2). However, this assertion has been challenged by various reports and data from the SSA itself.

The SSA recently implemented anti-fraud measures and found that only two cases of potential fraud were identified out of over 110,000 claims, indicating that the actual incidence of fraud is significantly lower than claimed (source-1). Furthermore, while it was noted that 40% of direct deposit fraud cases were associated with phone calls to the SSA, this does not equate to 40% of all calls being fraudulent (source-4).

Analysis

Musk's claim appears to stem from a misunderstanding or misrepresentation of SSA data. The agency clarified that while 40% of direct deposit fraud is linked to phone calls, this statistic does not imply that a similar percentage of all calls are fraudulent. In fact, the SSA processes between 50 million to 60 million calls annually, and there is no evidence to support that 20 million to 24 million of these calls are fraudulent (source-2).

The credibility of the sources reporting on this issue varies. The New York Times, which reported on Musk's statements, is generally regarded as a reliable source, while the claims made by Musk and DOGE have been criticized for lacking empirical support (source-2). Additionally, reports from NextGov and other outlets corroborate the SSA's findings, emphasizing that the actual fraud rate is minimal, with less than 1% of claims flagged as potentially fraudulent (source-1).

Conclusion

The claim that "40% of the calls to the Social Security Administration's customer service line were from scammers" is False. The assertion misrepresents the SSA's data regarding direct deposit fraud, conflating it with the total volume of calls received by the agency. The actual incidence of fraud is significantly lower, as evidenced by the SSA's own findings, which indicate that fraud is a minimal issue within the agency's operations.

Sources

  1. New Social Security Data Reveals Musk, DOGE Lied in ...
  2. Musk Again Misleads on Social Security Fraud
  3. Social Security scraps far-reaching cuts to phone services ...
  4. Inside DOGE's Chaotic Takeover of Social Security
  5. DOGE said 40% of the Social Security Administration's calls were ...
  6. Musk's Team Simply Did Not Understand the Data: Maybe It Wasn't a ...
  7. DOGE said 40% of the Social Security Administration's calls ... - Yahoo
  8. Elon Musk claims 'massive' Social Security fraud. How much money is ...

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Fact Check: In March 2023, Elon Musk claimed that 40% of the calls to the Social Security Administration's customer service line were from scammers. | TruthOrFake Blog