Fact Check: Is "XSolla" known to be safe?

Fact Check: Is "XSolla" known to be safe?

Published May 9, 2025
±
VERDICT
Partially True

# Is "XSolla" Known to be Safe? ## Introduction The claim in question revolves around the safety and reliability of Xsolla, a payment processing serv...

Is "XSolla" Known to be Safe?

Introduction

The claim in question revolves around the safety and reliability of Xsolla, a payment processing service primarily catering to the video game industry. With a significant presence in the gaming sector, questions have arisen regarding the safety of using Xsolla for transactions. This article will explore the available evidence and opinions surrounding Xsolla's safety, drawing from various sources to provide a comprehensive overview.

What We Know

  1. Industry Reputation: Xsolla is reportedly used by 70% of the top 1000 games on Steam, indicating a substantial level of trust among game developers and publishers 2. This statistic suggests that many industry leaders consider Xsolla a reliable service.

  2. Customer Reviews: On Trustpilot, Xsolla has received mixed reviews, with some users praising its services while others express dissatisfaction, citing issues such as poor customer service 1. The overall rating on another review platform is 3.25 out of 5, with 55% of reviewers recommending the service 7.

  3. Complaints and Issues: The Better Business Bureau (BBB) lists multiple complaints against Xsolla, with some users alleging fraudulent activities 56. However, it is essential to note that complaints do not necessarily indicate a lack of safety; they may reflect individual experiences rather than systemic issues.

  4. Security Measures: Xsolla claims to implement robust security measures, including anti-fraud solutions 1. However, the effectiveness of these measures has not been independently verified.

  5. Longevity: Xsolla has been in operation for over 13 years, which is often cited as a sign of legitimacy and stability 9. Longevity in the industry can be a positive indicator, but it does not guarantee safety.

Analysis

The evidence surrounding Xsolla's safety is mixed, and the reliability of the sources varies:

  • Trustpilot and Customer Reviews: While Trustpilot and other review sites provide user experiences, they can be biased. Users who have negative experiences are often more motivated to leave reviews than satisfied customers, potentially skewing the overall perception 17. Additionally, the anonymity of reviews raises questions about their authenticity.

  • BBB Complaints: The BBB is a recognized platform for reporting business complaints, but it is essential to consider that not all complaints are substantiated. The presence of numerous complaints might indicate issues, but without context regarding the volume of transactions processed, it is difficult to assess the significance of these complaints 56.

  • Industry Usage: The statistic that 70% of the top games on Steam use Xsolla is compelling, but it does not provide direct evidence of safety. It reflects industry trust but does not account for potential vulnerabilities or issues that may arise 2.

  • Security Claims: Xsolla's claims about its security measures should be approached with caution. Without third-party audits or independent verification of these claims, it is challenging to assess their validity 1.

  • Conflicts of Interest: Some sources, such as articles from Xsolla's own blog, may have inherent biases as they are produced by the company itself. While they can provide useful insights, they should be weighed against independent reviews and analyses 8.

What Additional Information Would Be Helpful?

To better evaluate Xsolla's safety, the following information would be beneficial:

  • Independent security audits or assessments from cybersecurity firms.
  • Detailed statistics on transaction volumes versus reported incidents of fraud or security breaches.
  • Comparative analyses with other payment processors in the gaming industry to contextualize Xsolla's performance and reliability.

Conclusion

Verdict: Partially True

The claim regarding Xsolla's safety is deemed "Partially True" based on the evidence reviewed. While Xsolla is widely used in the gaming industry, with a significant presence among top games on platforms like Steam, the mixed customer reviews and numerous complaints filed with the BBB raise concerns about its reliability. The company's claims of robust security measures lack independent verification, which adds to the uncertainty surrounding its safety.

It is important to note that the presence of complaints does not inherently indicate systemic issues; they may reflect individual experiences. Additionally, the lack of independent audits or assessments means that the effectiveness of Xsolla's security measures remains unverified.

Readers should approach the information critically and consider the nuances involved in evaluating the safety of payment processors like Xsolla. The evidence suggests a level of trust within the industry, but potential vulnerabilities and customer experiences warrant caution.

Sources

  1. Read Customer Service Reviews of secure.xsolla.com - Trustpilot. Trustpilot
  2. Is Xsolla Safe for You and Your Players: A Guide to Security - CGAA. CGAA
  3. Is Xsolla Trustworthy? Unveiling the Reliability of this Service Provider - The Techy Life. The Techy Life
  4. xsolla.com Reviews: Is this site a scam or legit? - Scam Detector. Scam Detector
  5. Complaints - Xsolla (USA), Inc. - Better Business Bureau. BBB
  6. Xsolla (USA), Inc. | BBB Complaints | Better Business Bureau. BBB
  7. Check Xsolla Ratings & Customer Reviews - WorthEPenny. WorthEPenny
  8. The Xsolla Report: The State of Play - Xsolla Blog. Xsolla
  9. is xsolla.com legitimate or a scam? - ScamMinder. ScamMinder
  10. Xsolla - A Disheartening Experience from Within - Glassdoor. Glassdoor

Have a claim you want to verify? It's 100% Free!

Our AI-powered fact-checker analyzes claims against thousands of reliable sources and provides evidence-based verdicts in seconds. Completely free with no registration required.

💡 Try:
"Coffee helps you live longer"
100% Free
No Registration
Instant Results

Comments

Leave a comment

Loading comments...

More Fact Checks to Explore

Discover similar claims and stay informed with these related fact-checks

🔍
True
🎯 Similar

Fact Check: Autistic Non-Verbal Episodes in Marriage: Why Words Vanish Sometimes and What to Do About It Neurodiverse Couples Tuesday, august 12, 2025. Here’s the scene: You’re in the middle of a conversation with your spouse. Maybe the topic is small (“Did you pay the water bill?”) or monumental (“Are we happy?”). And then—without warning—your autistic partner’s voice disappears. No yelling, no slammed doors. Just… gone. You’re left holding the conversational steering wheel while they’ve quietly climbed into the trunk. If you’ve never lived with high-functioning autism, this can be tragically misconstrued as stonewalling or contempt. It isn’t. It’s just neurology pulling the emergency brake. Why This Happens: The Science Without the Lab Coat Smell For autistic adults, losing speech under stress is often a shutdown—a form of nervous system overload that knocks language production offline. Think of it like your phone freezing: all the apps are still there, but none of them open when you tap. Research calls this autistic burnout when it happens in a longer, chronic cycle—linked to masking (Hull et al., 2017; Raymaker et al., 2020). Masking is the art of “performing normal” so well that non-autistic people think you’re fine. The issue is that it eats through your energy reserves like a car idling in traffic with the A/C on full blast (Mantzalas et al., 2022). Eventually, one hard conversation can tip you from functional to frozen. And here’s where couples therapy meets neuroscience: physiological flooding—the body’s fight/flight/freeze switch—is a known relationship killer (Malik et al., 2019; Gottman Institute, 2024). In other words, for some autistic partners, flooding may tend to show up sooner, last longer, and is more likely to pull the plug on speech entirely. The Danger Loop in Marriage Autistic partner goes non-verbal — brain says “nope.” Non-autistic partner reads it as avoidance — brain says “attack.” Pressure increases — “Just say something.” Shutdown deepens — and now you’ve both lost. Do that a few hundred times and you’ll start conflating a physiological response into a moral failing. That’s the real marriage-killer. The Protocol: Three Phases, Zero Guesswork This is where we get practical. You can’t “love away” a temporary shutdown, but you can stop it from turning into World War III. Before: Build the Net Name the state. Agree on a phrase or signal ( I call this a couple code)—such as “words offline,” “shutdown,” a hand over the heart. The point is to make the invisible visible. The Shutdown Card. A literal card that says: I can’t speak right now. Please lower lights, reduce sound, give me X minutes. I promise I will circle back. The Pause Rule. Require a minimum of 20 minutes before resuming any tough talk. Autistic partner may need 90+. Agree ahead of time. Downgrade Kit. the usual gear; earplugs, soft light, weighted blanket, fidget, a quiet room. You know, human decency in object form. Reduce Daily Load. Avoid heavy talks right after work or big social events. Chronic overload makes a nervous shutdown more probable. During: Do Less, Better Autistic Partner: Give the signal. Exit stimulation. Switch channels if possible (text, notes app, yes/no cards). Send a short pre-written message: “Safe, can’t talk, back at 8:15.” Non-Autistic Partner: Acknowledge once—“Got it, I’m with you.” Hold the pause boundary. Lower stimuli. Go regulate your own nervous system—walk, journal, pet the dog. Don’t rehearse comebacks. Both: Avoid sarcasm, interrogation, ultimatums. Nothing lengthens a shutdown like moral outrage. After: Close the Loop Check in: “Are you ready to talk, or should we start in text?” Debrief: Identify triggers and what helped. Solve the actual problem. No conflict gets left to rot in the corner. Spot burnout early. If shutdowns start clustering, it’s time to reduce demands, not double them. How This Isn’t Stonewalling Stonewalling is a choice. Shutdown is a lockout. Stonewalling says, “I won’t talk to you.” Shutdown says, “I can’t talk to you yet, but I will.” The key difference? Repair intention. A shutdown protocol builds that right into the process. The Ten-Minute At-Home Drill Co-create your signal and card. Agree on a pause window. Pack the downgrade kit. Rehearse the exchange (“Got it, I’m with you.”). Check in weekly to tweak the system. Remember, you’re not aiming for zero shutdowns. You’re aiming for shorter, kinder, safer ones. Why This Works Because it matches lived autistic experience (Raymaker et al., 2020; Lewis et al., 2023). Because it honors nervous system limits instead of punishing them (Malik et al., 2019). Because it lets both partners keep their dignity and still solve the problem. In other words: you’re building a marriage that can survive the occasional moments when the words are gone for the time being. Be Well, Stay Kind, and Godspeed. REFERENCES: Hull, L., Mandy, W., Lai, M.-C., Baron-Cohen, S., Allison, C., Smith, P., & Petrides, K. V. (2017). “Putting on my best normal”: Social camouflaging in adults with autism spectrum conditions. Autism, 21(5), 611–622. https://doi.org/10.1177/1362361316671012 Raymaker, D. M., Teo, A. R., Steckler, N. A., Lentz, B., Scharer, M., Delos Santos, A., … & Nicolaidis, C. (2020). “Having all of your internal resources exhausted beyond measure and being left with no clean-up crew”: Defining autistic burnout. Autism in Adulthood, 2(2), 132–143. https://doi.org/10.1089/aut.2019.0079 Mantzalas, J., Richdale, A. L., Adikari, A., Lowe, J., & Dissanayake, C. (2022). What Is Autistic Burnout? A thematic analysis of posts on two online platforms. Autism in Adulthood, 4(1), 52–65. https://doi.org/10.1089/aut.2021.0079 Lewis, L. F., et al. (2023). The lived experience of meltdowns for autistic adults. Autism, 27(7), 1787–1799. https://doi.org/10.1177/13623613221145783 Malik, J., et al. (2019). Emotional flooding in response to negative affect in romantic relationships. Journal of Couple & Relationship Therapy, 18(4), 327–349. https://doi.org/10.1080/15332691.2019.1641188 Gottman Institute. (2024, March 4). Making sure emotional flooding doesn’t capsize your relationship. Retrieved from https://www.gottman.com/blog/making-sure-emotional-flooding-doesnt-capsize-your-relationship/

Detailed fact-check analysis of: Autistic Non-Verbal Episodes in Marriage: Why Words Vanish Sometimes and What to Do About It Neurodiverse Couples Tuesday, august 12, 2025. Here’s the scene: You’re in the middle of a conversation with your spouse. Maybe the topic is small (“Did you pay the water bill?”) or monumental (“Are we happy?”). And then—without warning—your autistic partner’s voice disappears. No yelling, no slammed doors. Just… gone. You’re left holding the conversational steering wheel while they’ve quietly climbed into the trunk. If you’ve never lived with high-functioning autism, this can be tragically misconstrued as stonewalling or contempt. It isn’t. It’s just neurology pulling the emergency brake. Why This Happens: The Science Without the Lab Coat Smell For autistic adults, losing speech under stress is often a shutdown—a form of nervous system overload that knocks language production offline. Think of it like your phone freezing: all the apps are still there, but none of them open when you tap. Research calls this autistic burnout when it happens in a longer, chronic cycle—linked to masking (Hull et al., 2017; Raymaker et al., 2020). Masking is the art of “performing normal” so well that non-autistic people think you’re fine. The issue is that it eats through your energy reserves like a car idling in traffic with the A/C on full blast (Mantzalas et al., 2022). Eventually, one hard conversation can tip you from functional to frozen. And here’s where couples therapy meets neuroscience: physiological flooding—the body’s fight/flight/freeze switch—is a known relationship killer (Malik et al., 2019; Gottman Institute, 2024). In other words, for some autistic partners, flooding may tend to show up sooner, last longer, and is more likely to pull the plug on speech entirely. The Danger Loop in Marriage Autistic partner goes non-verbal — brain says “nope.” Non-autistic partner reads it as avoidance — brain says “attack.” Pressure increases — “Just say something.” Shutdown deepens — and now you’ve both lost. Do that a few hundred times and you’ll start conflating a physiological response into a moral failing. That’s the real marriage-killer. The Protocol: Three Phases, Zero Guesswork This is where we get practical. You can’t “love away” a temporary shutdown, but you can stop it from turning into World War III. Before: Build the Net Name the state. Agree on a phrase or signal ( I call this a couple code)—such as “words offline,” “shutdown,” a hand over the heart. The point is to make the invisible visible. The Shutdown Card. A literal card that says: I can’t speak right now. Please lower lights, reduce sound, give me X minutes. I promise I will circle back. The Pause Rule. Require a minimum of 20 minutes before resuming any tough talk. Autistic partner may need 90+. Agree ahead of time. Downgrade Kit. the usual gear; earplugs, soft light, weighted blanket, fidget, a quiet room. You know, human decency in object form. Reduce Daily Load. Avoid heavy talks right after work or big social events. Chronic overload makes a nervous shutdown more probable. During: Do Less, Better Autistic Partner: Give the signal. Exit stimulation. Switch channels if possible (text, notes app, yes/no cards). Send a short pre-written message: “Safe, can’t talk, back at 8:15.” Non-Autistic Partner: Acknowledge once—“Got it, I’m with you.” Hold the pause boundary. Lower stimuli. Go regulate your own nervous system—walk, journal, pet the dog. Don’t rehearse comebacks. Both: Avoid sarcasm, interrogation, ultimatums. Nothing lengthens a shutdown like moral outrage. After: Close the Loop Check in: “Are you ready to talk, or should we start in text?” Debrief: Identify triggers and what helped. Solve the actual problem. No conflict gets left to rot in the corner. Spot burnout early. If shutdowns start clustering, it’s time to reduce demands, not double them. How This Isn’t Stonewalling Stonewalling is a choice. Shutdown is a lockout. Stonewalling says, “I won’t talk to you.” Shutdown says, “I can’t talk to you yet, but I will.” The key difference? Repair intention. A shutdown protocol builds that right into the process. The Ten-Minute At-Home Drill Co-create your signal and card. Agree on a pause window. Pack the downgrade kit. Rehearse the exchange (“Got it, I’m with you.”). Check in weekly to tweak the system. Remember, you’re not aiming for zero shutdowns. You’re aiming for shorter, kinder, safer ones. Why This Works Because it matches lived autistic experience (Raymaker et al., 2020; Lewis et al., 2023). Because it honors nervous system limits instead of punishing them (Malik et al., 2019). Because it lets both partners keep their dignity and still solve the problem. In other words: you’re building a marriage that can survive the occasional moments when the words are gone for the time being. Be Well, Stay Kind, and Godspeed. REFERENCES: Hull, L., Mandy, W., Lai, M.-C., Baron-Cohen, S., Allison, C., Smith, P., & Petrides, K. V. (2017). “Putting on my best normal”: Social camouflaging in adults with autism spectrum conditions. Autism, 21(5), 611–622. https://doi.org/10.1177/1362361316671012 Raymaker, D. M., Teo, A. R., Steckler, N. A., Lentz, B., Scharer, M., Delos Santos, A., … & Nicolaidis, C. (2020). “Having all of your internal resources exhausted beyond measure and being left with no clean-up crew”: Defining autistic burnout. Autism in Adulthood, 2(2), 132–143. https://doi.org/10.1089/aut.2019.0079 Mantzalas, J., Richdale, A. L., Adikari, A., Lowe, J., & Dissanayake, C. (2022). What Is Autistic Burnout? A thematic analysis of posts on two online platforms. Autism in Adulthood, 4(1), 52–65. https://doi.org/10.1089/aut.2021.0079 Lewis, L. F., et al. (2023). The lived experience of meltdowns for autistic adults. Autism, 27(7), 1787–1799. https://doi.org/10.1177/13623613221145783 Malik, J., et al. (2019). Emotional flooding in response to negative affect in romantic relationships. Journal of Couple & Relationship Therapy, 18(4), 327–349. https://doi.org/10.1080/15332691.2019.1641188 Gottman Institute. (2024, March 4). Making sure emotional flooding doesn’t capsize your relationship. Retrieved from https://www.gottman.com/blog/making-sure-emotional-flooding-doesnt-capsize-your-relationship/

Aug 12, 2025
Read more →
Fact Check: The french le Rassemblement national party is popular in parts of France known for high unemployment rate
Partially True
🎯 Similar

Fact Check: The french le Rassemblement national party is popular in parts of France known for high unemployment rate

Detailed fact-check analysis of: The french le Rassemblement national party is popular in parts of France known for high unemployment rate

Jul 7, 2025
Read more →
Fact Check: Ropen is more likely an invention of young Earth creationism or misidentification of known bats and flying birds, as well the planes flying
Partially True
🎯 Similar

Fact Check: Ropen is more likely an invention of young Earth creationism or misidentification of known bats and flying birds, as well the planes flying

Detailed fact-check analysis of: Ropen is more likely an invention of young Earth creationism or misidentification of known bats and flying birds, as well the planes flying

Jul 5, 2025
Read more →
Fact Check: The Alcatraz federal prison was known for its brutal conditions.
Partially True

Fact Check: The Alcatraz federal prison was known for its brutal conditions.

Detailed fact-check analysis of: The Alcatraz federal prison was known for its brutal conditions.

Jul 3, 2025
Read more →
Fact Check: The Secret Service failed to secure a known security threat to Trump.
False

Fact Check: The Secret Service failed to secure a known security threat to Trump.

Detailed fact-check analysis of: The Secret Service failed to secure a known security threat to Trump.

Jul 12, 2025
Read more →
Fact Check: Dr. O'Connor has never known anyone named 'Joe Biden'.
False

Fact Check: Dr. O'Connor has never known anyone named 'Joe Biden'.

Detailed fact-check analysis of: Dr. O'Connor has never known anyone named 'Joe Biden'.

Jul 9, 2025
Read more →