Fact Check: Is LG a good refrigerator?

Is LG a Good Refrigerator?

The claim under examination is whether LG refrigerators are considered a good choice by consumers and experts alike. This question encompasses various aspects, including customer satisfaction, reliability, design, and performance.

What We Know

1. Customer Satisfaction: According to a 2023 survey cited by The New York Times’ Wirecutter, 75.5% of respondents who owned LG refrigerators reported satisfaction with their appliance, which is notably higher than the 71.1% satisfaction rate for GE Appliances owners [1]. This suggests a generally positive reception among users.

2. Consumer Reviews: ConsumerAffairs features reviews indicating that LG refrigerators are favored by consumers who prioritize design and functionality, particularly for those with flexible budgets [2]. This aligns with the notion that LG products are often seen as stylish and innovative.

3. Product Features: Reviews from Home Depot highlight specific models, such as the LG 28 cu. ft. French Door Refrigerator, which is praised for its ample space and various ice-making options, including a craft ice feature [4]. Such features may appeal to consumers looking for modern conveniences.

4. Reliability Ratings: LG is noted for its reliability in home appliances according to Consumer Reports, which is a reputable source for product testing and consumer advice [6]. However, the specific metrics and methodologies used to arrive at this conclusion are not detailed in the citation.

5. Negative Feedback: Contrasting the positive reviews, a YouTube review warns potential buyers to be cautious, claiming that LG does not adequately support their warranties and referencing complaints on the Better Business Bureau (BBB) [5]. This raises concerns about customer service and product support.

6. Anecdotal Experiences: Personal reviews, such as those on blogs, often highlight specific features and user experiences, like the brightness of interior lights and door alerts for open doors [8]. However, these are subjective and may not represent the broader consumer experience.

Analysis

The evidence regarding LG refrigerators presents a mixed picture. On one hand, high customer satisfaction rates and positive reviews from multiple sources suggest that many users find value in LG's design and functionality. The emphasis on stylish design and innovative features may resonate with a demographic that prioritizes aesthetics alongside performance.

However, the presence of negative feedback, particularly regarding warranty support and customer service, introduces a significant caveat. The YouTube review [5] raises a critical point about the reliability of LG's post-purchase support, which is a vital aspect of consumer electronics. The lack of detailed metrics from Consumer Reports [6] also leaves room for skepticism regarding the reliability claims, as the methodology behind their ratings is not disclosed.

Additionally, the reliance on consumer reviews from platforms like ConsumerAffairs [2] and Home Depot [4] can be problematic. While these platforms provide valuable insights, they can also be subject to bias, as satisfied customers are often more motivated to leave positive reviews than dissatisfied customers. This can skew the overall perception of a product.

Conclusion

Verdict: Mostly True

The assessment of LG refrigerators as a good choice is supported by substantial evidence of customer satisfaction and positive reviews regarding design and functionality. Specifically, a notable 75.5% of LG refrigerator owners report satisfaction, which is higher than that of competitors. Additionally, features such as ample storage and innovative ice-making options contribute to their appeal.

However, the verdict is tempered by significant concerns regarding warranty support and customer service, as highlighted by negative feedback from some users. The lack of detailed reliability metrics from reputable sources like Consumer Reports further complicates the picture, leaving room for skepticism about the overall reliability of LG products.

It is important to acknowledge that while many consumers report positive experiences, the subjective nature of reviews and potential biases in feedback can affect the overall perception of LG refrigerators. As such, readers should approach this information critically and consider their own needs and preferences when evaluating appliances.

Sources

1. The 4 Best Side-by-Side Refrigerators of 2025. The New York Times Wirecutter. Link
2. LG Refrigerators Reviews: Written By Customers in 2025. ConsumerAffairs. Link
3. LG Review for May 2025 | Best Refrigerators - TopConsumerReviews. Link
4. Reviews for LG 28 cu. ft. 3 Door French Door Refrigerator. Home Depot. Link
5. LG Refrigerator Review 2024: Watch BEFORE You Buy! YouTube. Link
6. LG Refrigerators: Smart Fridge Freezer | LG USA. Link
7. Reviews for LG 23 cu. ft. Side by Side Refrigerator. Home Depot. Link
8. My Review of the LG French Door Smart Refrigerator. Life Love Larson. Link