Fact Check: Are RTT calls recorded?

Are RTT Calls Recorded?

The claim in question pertains to whether Real-Time Text (RTT) calls are recorded. RTT is a technology designed to facilitate instant text communication over Internet Protocol (IP) networks, primarily aimed at assisting individuals with hearing and speech disabilities. As the use of RTT expands, questions about the recording of these calls have emerged, particularly in contexts such as emergency services and telecommunications.

What We Know

1. Definition and Purpose of RTT: RTT allows text to be transmitted in real-time as it is typed, enabling more fluid communication compared to traditional text-telephone (TTY) systems. The Federal Communications Commission (FCC) has been promoting RTT as a more reliable solution for individuals with disabilities 12.

2. Regulatory Framework: The FCC has established rules to support the transition from TTY to RTT, which includes provisions for how calls are handled and recorded. For instance, the FCC's regulations stipulate that Internet-based Telecommunications Relay Service (TRS) providers must retain call detail records, which may include RTT calls 45.

3. Call Recording Practices: While the FCC mandates the retention of call data for certain telecommunications services, it does not explicitly state that RTT calls themselves are recorded in the same manner as traditional voice calls. The specifics of what data is retained and how it is used can vary by provider and jurisdiction 34.

4. Emergency Services and RTT: There is ongoing discussion about the feasibility of RTT calls being accepted by 911 services. Some reports indicate that while RTT calls can be processed, the responsibility for recording these calls may not lie with the wireless carriers 37.

5. State Regulations: Different states have varying laws regarding the retention of call recordings, particularly for emergency services. For example, some jurisdictions require that 911 call audio be maintained for a specific period, which may or may not include RTT calls 7.

Analysis

The evidence surrounding the recording of RTT calls is somewhat fragmented and lacks a definitive consensus.

• Source Reliability: The FCC is a primary source of information regarding telecommunications regulations and has a vested interest in ensuring that RTT technology is implemented effectively. Their documents 125 are authoritative but may not address the nuances of call recording directly. The Federal Register 3 provides additional context but focuses more on regulatory compliance than on the specifics of call recording practices.

• Conflicting Information: The lack of specific guidelines on whether RTT calls are recorded suggests that there may be variability based on the service provider or the context in which the call is made. For instance, while some sources imply that RTT calls may be treated similarly to other call types in terms of data retention, others do not clarify this point 48.

• Potential Bias: Sources such as Forensic Focus 8 and other articles discussing call recording compliance 910 may have an agenda to promote certain technologies or practices, which could influence their presentation of the facts. This necessitates a careful evaluation of their claims against more neutral regulatory sources.

• Methodological Concerns: The methodologies used to gather data on call recording practices are not always transparent. For instance, while some studies may reference general call retention policies, they do not specify how these apply to RTT calls, leaving a gap in understanding.

What Additional Information Would Be Helpful

To fully assess the claim regarding RTT call recording, further information would be beneficial, including:

• Specific Guidelines from Service Providers: Detailed policies from major telecommunications providers regarding how they handle RTT calls, including whether they are recorded and for how long.

• State-Specific Regulations: A comprehensive overview of state laws governing the recording of RTT calls, particularly in emergency contexts.

• Technical Specifications: Insights into the technical capabilities of RTT systems in relation to call recording, including whether the technology inherently supports recording features.

Conclusion

Verdict: Partially True

The claim that RTT calls are recorded is partially true. Evidence indicates that while the FCC has established regulations that require the retention of call detail records for certain telecommunications services, it does not explicitly confirm that RTT calls are recorded in the same manner as traditional voice calls. Variability exists based on service providers and state regulations, leading to uncertainty about the specifics of call recording practices for RTT.

It is important to note that the lack of clear guidelines and the fragmented nature of available evidence contribute to this uncertainty. Readers should critically evaluate the information presented and consider the nuances involved in the recording of RTT calls, particularly in different contexts such as emergency services.

As always, it is advisable to seek out additional information and consult with service providers or regulatory bodies for the most accurate and up-to-date details regarding RTT call recording practices.

Sources

1. Federal Communications Commission. Real-Time Text. https://www.fcc.gov/real-time-text
2. Federal Communications Commission. Adoption of Real-Time Text (RTT) Rules. https://www.fcc.gov/document/adoption-real-time-text-rtt-rules
3. Federal Register. Transition From TTY to Real-Time Text Technology. https://www.federalregister.gov/documents/2017/01/23/2017-01377/transition-from-tty-to-real-time-text-technology
4. Electronic Code of Federal Regulations. 47 CFR Part 64. https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64
5. Federal Communications Commission. FCC Adopts Real-Time Text Report and Order. https://www.fcc.gov/fcc-adopts-real-time-text-report-and-order-and-further-notice-proposed-rulemaking
6. Electronic Code of Federal Regulations. 47 CFR Part 64 Subpart F. https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-F
7. 911.gov. 2023-04-27 Analouei 911 Accessibility White Paper. https://www.911.gov/assets/2023-04-27-Analouei-911-Accessibility-White-Paper-final.pdf
8. Forensic Focus. Cellular Provider Record Retention Periods. https://www.forensicfocus.com/articles/cellular-provider-record-retention-periods/
9. Wilmactech. Call Recording Retention and Retrieval: What You Need to Know. https://wilmactech.com/enterprise-information-archiving/call-recording-retention-and-retrieval/
10. Readymode. Call Recording Compliance Made Easy: Rules & Benefits. https://readymode.com/call-recording-compliance-made-easy-rules-benefits-for-businesses/